- Shipping & Returns
Shipping & Returns
No Restocking Fees and FREE Shipping on Exchanges!*
At Speed Addict Cycles your satisfaction is our priority, after all we want you addicted right? As such we accept exchanges and returns back free of any restocking fees or hassles. We strive to provide the same top notch service during the exchange and return process as we do with the sale.
Exchanges: You pay to get the product back, we'll pay to get a new one out. We ask that you make your exchange within 90 days of the purchase date. We offer low cost return shipping labels, see below for details.
Returns: You may return your item, free of restocking fees, within 90 days of the purchase date.
In order to make an exchange or return you will need to contact us and obtain an RMA number.
Or call toll free at 1-866-573-2820
International Customers call 805-218-9374
Return Shipping Labels: We offer return shipping labels for a flat $12 no matter the item being returned. If you would like one of our return shipping labels please ask when requesting your RMA number.
Rules on Exchanges and Returns
All items returned for an exchange or refund must be unused, with tags, original packaging and all accessories and or hardware. Any item(s) that arrive in condition other than stipulated above become the property of the customer.
RMA numbers are required for all exchanges and returns. Any item that arrives without a RMA number may be refused.
It is the responsibility of the customer to pay all shipping costs associated with any exchange or return. The only exceptions to this rule is if the exchange is due to defect or shipping error.
Speed Addict Cycles is not responsible if the item being exchanged or returned is lost or damaged during shipping. Any item that arrives damaged becomes the property of the customer and you may be charged for return shipping. As such we recommend taking care when packaging your item and purchasing shipping insurance. Never ship an item back in the manufacturer's packaging, always use an over-box.
Refunds on returns will not include shipping fees. Any shipping fees paid are not recoup-able as we have paid the carrier for delivery to you. Returns for money back on orders that had a FREE shipping promotion may be assessed our cost of shipping (I.E. Speed Addicts paid ACME shipping service $X to deliver a helmet that you no longer want. This $X may be subtracted from your refund.). Returns are only eligible for money back during the first 45 days, after that only store credit is available.
*In order for the Addicted Guarantee to apply the Rules on Exchanges and Returns must be followed and the purchase must be made directly with Speed Addict Cycles. Purchases made via third parties or on marketplaces like eBay or Amazon are not eligible for the Addicted Guarantee. Speed Addict Cycles reserves the right to change our policies at any time without prior notice.
Domestic Shipping Info
Shipping anywhere in the USA and US Territories is FREE for orders of $25 or more! Orders shipping for free will be sent via the carrier of our choosing.
Next Day to CA, NV, and AZ - Most orders shipping to California, Nevada, or Arizona will arrive the next business day if ordered before 3pm PST Monday-Friday. Orders going to WA, OR, ID, UT, or CO will often arrive in only 2 Days. All otherstates are 3-4 business days. All though many of our products ship from our HQ in Los Angeles, CA we also use a network of suppliers and will ship from the warehouse closest to you when possible.
Q: How do I get this expedited shipping to the western USA?
A: Nothing! If your product and location qualify than your order will automatically be shipped via OnTrac for delivery in 1-2 days.
Although much of our merchandise leaves from our HQ in Los Angeles, CA, many items will default to warehouses closer to the customer when possible. If you’re curious where you item will be shipping from please ask via phone, email or live chat.
HI, AK, PR, APO for FREE - We ship to Hawaii, Alaska, Puerto Rico, PO Boxes and APO/FPO address at no additional charge. These shipments will default to USPS Priority.
Express Shipping - Express shipping options and rates are dependent on your location and the product being ordered. For a quote please add the desired item(s) to your cart and enter your zip code. Express shipping types do not include fulfillment time. For fulfillment times please see "How long until my order ships?" (e.g. If you're placing an order at 4pm PT on Monday and need it by Wednesday then you should select Next Day Air, not 2nd Day).
Same Day Shipping - If your order is over $75 and placed before 3pm PST during a business day it's likely to ship the same day. If you order is placed after 3pm PST or under $75 you can expect it to ship the very next business day. If your situation is urgent we recommend placing the order over the phone at 1-866-573-2820. We ship Monday through Friday with the exception of holidays taken by us or our carriers.
Q: Will my shipment require a signature?
A: Most orders over $100 will require a signature upon delivery. If you wish us to waive the signature requirement please request such in the notes section of your order during checkout. If you choose to waive your signature neither Speed Addict Cycles or our carriers can be held liable for lost, stolen, or damaged packages.
International Shipping Info
Shipping Quotes:For an international shipping quote please add your item to the cart and enter checkout.
We are international shipping experts. With over 10 years of international shipping experience you can be assured your order will be correct, inspected before shipment, and well packaged before it’s journey to you.
All our international shipping is done with USPS via one of the methods below:
USPS Priority Express - 5-7 Day Delivery with tracking number and insurance.
USPS Priority - 7-10 Day Delivery with tracking number and insurance.
USPS First Class - Shipping times vary, includes delivery confirmation number. (USPS First Class is not longer available to Russia or Brazil)
International shipping fees do not include any taxes or customs duties. These types of taxes are different in every country. Please check with your local authority for details. If you have a special request on how your customs documents should be filled out please place them in the notes section during checkout.
Tracking Number and Order Status
Upon completing your order a confirmation email will be sent. We encourage you to review this email to confirm order details. Once your order has shipped you will receive an email confirmation with tracking information. Speed Addict Cycles reserves the right to change our policies at any time without prior notice.